Privacy Policy for Mr Q Casino

Effective Date: 1 March 2026

Welcome to Mr Q Casino. We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit or use our website and services in the United Kingdom. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

1. Data Controller

Mr Q Casino is operated by MRQ Gaming Ltd, a company registered in the United Kingdom.

Contact details:

Email: [email protected]
Phone: +44 20 7946 0123
Address: 10 Queen Street, London, EC4N 1TX, United Kingdom

2. Information We Collect

We collect and process the following personal data about you:

Identity Data: name, date of birth, gender.
Contact Data: email address, postal address, phone number.
Account Data: username, password, transaction history, account balance.
Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.
Usage Data: information about how you use our website, games, and services.
Marketing and Communications Data: your preferences in receiving marketing from us and your communication preferences.

3. How We Use Your Information

We use your personal data for the following purposes:

To provide and manage your account and services.
To verify your identity and comply with legal and regulatory obligations, including anti-money laundering and age verification.
To process deposits, withdrawals, and payments.
To improve and personalise your experience on our website.
To communicate with you, including responding to your inquiries and sending important service messages.
To send you marketing communications, where you have consented to receive them.
To detect, prevent, and investigate fraud or other illegal activities.
To comply with legal obligations and enforce our terms and conditions.

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

Performance of a contract: to provide you with the services you have requested.
Compliance with a legal obligation: to meet regulatory requirements.
Consent: for marketing communications and certain optional services.
Legitimate interests: to improve our services, prevent fraud, and ensure security.

5. Sharing Your Information

We do not sell your personal data. We may share your information with:

Regulatory authorities and law enforcement agencies as required by law.
Third-party service providers who perform services on our behalf, such as payment processors, identity verification services, and IT providers.
Affiliated companies within the MRQ Gaming Ltd group.

All third parties are required to protect your data and use it only for the purposes we specify.

6. International Transfers

Your data may be transferred to and processed in countries outside the UK. Where this occurs, we ensure appropriate safeguards are in place to protect your data in accordance with UK data protection laws.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing, accidental loss, destruction, or damage.

8. Data Retention

We retain your personal data only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

9. Your Rights

You have the following rights under UK data protection law:

The right to access your personal data.
The right to correct inaccurate or incomplete data.
The right to request deletion of your data, subject to legal and contractual restrictions.
The right to restrict or object to processing.
The right to data portability.
The right to withdraw consent at any time where processing is based on consent.
The right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data has been mishandled.

To exercise your rights, please contact us at [email protected].

10. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyse usage, and provide personalised content. For detailed information, please see our Cookie Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: [email protected]
Phone: +44 20 7946 0123
Address: 10 Queen Street, London, EC4N 1TX, United Kingdom